What are my rights as a medically dependent consumer?
If you, or someone who lives at your home, is a medically dependent consumer, you’ll need to let your electricity retailer know as soon as you can.
They might ask you for a letter from your doctor or hospital. You need to let your retailer know if this situation changes.
There are special arrangements for dealing with medically dependent consumers before a disconnection happens.
You’ll need to let your new retailer know you are a medically dependent consumer.
Unexpected electricity outages occur from time to time.
You will need a back-up plan if electricity isn’t available. For example plan to stay with a friend or relative until electricity is restored at your house
We developed the contracting principles and minimum terms for retail contracts and monitor alignment levels.