• Saves and win-backs

    Published: 29/06/2020 12:00am

    The Authority has amended the Code to prohibit saves and win-backs for all retailers for 180 days. These changes came into force on 31 March 2020. Read More

  • Retail debt deferral scheme

    Published: 18/05/2020 12:00am

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  • Retailer obligations

    Published: 13/12/2013 12:00am

    Retailers are guided by a set of industry obligations that they must follow as well as voluntary guidelines. Read More

  • Managing trader default situations

    Published: 13/12/2013 12:00am

    Ongoing failure by a trader to pay for electricity or distribution services can lead to increasing financial losses by generators and distributors and could lead to customers becoming stranded without a retailer. Read More

  • Access to consumption and tariff information

    Published: 09/06/2015 12:00am

    The Authority has amended the Code to require retailers to provide consumption and tariff information to authorised parties. Read More

  • Spot market expectations on retailers

    Published: 05/09/2017 12:00am

    The Electricity Authority has introduced a market facilitation measure outlining its expectations on retailers offering spot price products to residential consumers (spot retailers). Read More